Verified The kindest operations manager!
Jetblue cancelled our trip and stranded us at Deja Resort at 12AM, despite knowing the hotel was overbooked. Airline staff gave us attitude when we asked for help, and would not find anywhere else for us and our child (along with another mother and her kids). Instead of turning us out, the operations manager Ms. Walker looked after us, tried to help us get in contact with the airline, and made sure we were safe overnight. Amazing service; if we're ever in Montego Bay again, we will definitely stay here! Thank you Ms. Walker!!!
